Terms & Conditions

Welcome to Antique Bloom. These Terms and Conditions explain the rules and responsibilities that apply when you visit, register, or purchase products through our website, mobile application, or other services.

By accessing or using Antique Bloom's website or services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Introduction

Antique Bloom reserves the right to modify, update, add, or remove any part of these Terms and Conditions when necessary. Any changes will become effective when they are published on our website.

Customers are encouraged to review these Terms and Conditions regularly. Continued use of the website or services after changes are published will be considered acceptance of the updated terms.

User Account and Security

Customers may create an account to access certain features and services. You are responsible for providing accurate information and maintaining the confidentiality of your account details, including your password.

You are responsible for all activities performed through your account. If you believe that your account has been accessed without authorization, you should contact Antique Bloom immediately.

Antique Bloom will not be responsible for losses resulting from failure to protect your account information or password.

Services

Antique Bloom provides online shopping services through its website and other digital platforms. Customers can browse products, check product information, place orders, make payments, and receive products through available delivery services.

The availability of products, services, payment methods, delivery options, and other features may change from time to time without prior notice.

Privacy

Antique Bloom respects customer privacy and handles personal information according to its Privacy Policy.

By using our website and services, you agree to the collection, use, storage, and processing of information as described in our Privacy Policy.

The Privacy Policy forms an important part of these Terms and Conditions.

User Responsibilities and Prohibited Activities

Customers agree to use the website and services responsibly and legally. Users must not:

• Provide false, misleading, or fraudulent information.
• Use the website for illegal activities.
• Harass, threaten, abuse, or harm other users or employees.
• Attempt to gain unauthorized access to the website or another customer's account.
• Upload viruses, malware, or harmful software.
• Copy, reproduce, distribute, or misuse website content without permission.
• Attempt to interfere with the normal operation or security of the website.
• Use the website for fraudulent orders or payment activities.
• Violate any applicable laws or regulations of Bangladesh.
• Misuse promotional offers, coupons, discounts, or other benefits.

Antique Bloom reserves the right to restrict or terminate accounts that violate these conditions.

Product Information

Antique Bloom makes reasonable efforts to ensure that product names, descriptions, images, colors, sizes, prices, and other information displayed on the website are accurate.

However, slight differences may occur between product images displayed online and the actual product, particularly because of photography, lighting, screen settings, or manufacturing variations.

Product availability may also change without prior notice.

Product Pricing

All product prices displayed on the website are subject to change.

Antique Bloom makes reasonable efforts to display correct prices. However, technical or human errors may occasionally occur.

If an item has been listed at an incorrect price, Antique Bloom reserves the right to contact the customer for confirmation or cancel the order before shipment.

Any applicable delivery fees, taxes, or additional charges will be communicated to the customer where applicable.

Order Acceptance

Placing an order through the website does not automatically guarantee acceptance of the order. Antique Bloom reserves the right to accept, reject, modify, or cancel an order for reasons including:

• Product unavailability.
• Incorrect pricing or product information.
• Payment problems.
• Incorrect customer information.
• Suspicious or fraudulent activity.
• Delivery limitations.
• Technical problems.
• Other reasonable business or security concerns.

Additional verification, such as a phone number or delivery address, may be requested before an order is confirmed.

Order Cancellation

Customers may request cancellation of an order before it has been processed or shipped.

Once an order has been processed or dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return or replacement procedure.

For prepaid orders, approved cancellations will be refunded according to the applicable refund process.

For Cash on Delivery orders, customers will not be charged if the order is successfully cancelled before delivery.

Return and Replacement Policy

Antique Bloom aims to provide customers with products that meet expected quality standards. A customer may request a return or replacement when:

• The product is damaged or defective.
• The wrong product has been delivered.
• The product is significantly different from its description.
• There is a valid product-related issue recognized by Antique Bloom.

Returned products should normally be unused and include their original tags, packaging, and accessories. Return and replacement requests may be subject to inspection and approval by the Antique Bloom team.

Return Conditions

To be eligible for a return or replacement:

• The request must be submitted within the applicable return period.
• The product should remain unused.
• Original tags and packaging should be intact.
• Promotional or complimentary items may also need to be returned.
• The product must pass the required quality inspection.

Certain products may not be eligible for return or replacement where applicable.

Refund Policy

Once a return or cancellation has been approved, Antique Bloom will process the refund according to the applicable payment method.

For prepaid orders, refunds may be issued through the original payment method or another appropriate method.

For Cash on Delivery orders, no refund will be required if payment was never collected.

Shipping fees, delivery charges, payment gateway charges, or other non-refundable fees may not be included in the refund where applicable.

Refund processing time may vary depending on the customer's bank, mobile financial service, card provider, or payment gateway.

Payment Methods

Antique Bloom may provide several payment options, including:

• Cash on Delivery.
• Credit and debit cards.
• Mobile financial services.
• Online payment gateways.
• Other payment methods introduced by Antique Bloom.

Customers are responsible for providing accurate payment information when required. Antique Bloom reserves the right to verify payments and transactions to protect customers and the business from fraudulent activity.

Delivery and Shipping

Antique Bloom will arrange delivery through its available delivery partners or logistics services.

Estimated delivery times may vary depending on location, product availability, weather, transportation conditions, public holidays, and other circumstances beyond the company's control.

Customers are responsible for providing an accurate and complete delivery address and contact number.

If a customer provides incorrect delivery information or is unavailable to receive an order, additional delivery arrangements or charges may apply where applicable.

Risk of Damage or Loss

Antique Bloom takes reasonable care to ensure that products are properly packaged before shipment.

The responsibility for the product during transportation will be handled according to the applicable delivery arrangement. Customers should inspect products upon receipt and report any visible damage or delivery issue as soon as possible.

Special Offers and Discounts

Antique Bloom may provide promotional campaigns, coupons, special discounts, free delivery, loyalty benefits, or other offers from time to time.

Unless otherwise stated, promotional offers cannot necessarily be combined. Antique Bloom reserves the right to modify, suspend, or cancel promotional campaigns when necessary.

Misuse or fraudulent use of promotional offers may result in cancellation of the relevant order or account.

Intellectual Property

All content available on the Antique Bloom website, including logos, brand names, product photographs, graphics, designs, text, videos, icons, and other materials, is owned by or licensed to Antique Bloom unless otherwise stated.

Customers may not reproduce, copy, modify, distribute, publish, sell, or commercially use this content without prior written permission.

Customer-Submitted Content

If customers submit reviews, photographs, comments, or other content through Antique Bloom's services, they are responsible for ensuring that the content does not violate the rights of others or applicable laws.

Antique Bloom may remove content that is unlawful, offensive, misleading, abusive, or otherwise inappropriate.

Third-Party Websites and Services

The Antique Bloom website may contain links to third-party websites, payment services, social media platforms, delivery services, or other external services.

These third-party services may have their own terms and privacy policies. Antique Bloom is not responsible for the content, security, availability, or policies of third-party websites.

Fraud Protection

Antique Bloom may monitor transactions and orders to identify suspicious or fraudulent activity.

Additional verification may be requested when necessary, including confirmation of customer identity, payment details, contact information, or delivery information.

Antique Bloom reserves the right to cancel or restrict an order if there are reasonable concerns regarding fraud, unauthorized payment, misuse of the website, or other suspicious activity.

Unauthorized Payment

If a customer notices an unknown or unauthorized charge related to an Antique Bloom purchase, they should first check whether a family member or authorized person made the transaction.

If the charge remains unrecognized, the customer should contact Antique Bloom and the relevant payment provider as soon as possible so that the transaction can be investigated.

Limitation of Liability

Antique Bloom makes reasonable efforts to maintain the availability and accuracy of its website and services.

However, the company does not guarantee that the website will always be uninterrupted, completely error-free, or free from technical problems.

Antique Bloom will not be responsible for delays, losses, or interruptions caused by circumstances beyond its reasonable control, including technical failures, natural disasters, transportation problems, or other unexpected events.

Compensation

Customers agree to be responsible for losses, claims, damages, or expenses arising from their violation of these Terms and Conditions, misuse of the website, fraudulent activity, or infringement of the rights of Antique Bloom or third parties.

Suspension or Termination

Antique Bloom may suspend or terminate access to an account or service if a customer violates these Terms and Conditions, engages in fraudulent activity, misuses the website, or conducts activities that may harm Antique Bloom, its customers, or its services.

Termination of an account does not remove any obligations that arose before termination.

Governing Law

These Terms and Conditions shall be governed by and interpreted according to the applicable laws of Bangladesh.

Any dispute relating to these Terms and Conditions or the use of Antique Bloom's services shall be subject to the applicable legal procedures and jurisdiction in Bangladesh.

Dispute Resolution

If a dispute arises between Antique Bloom and a customer, both parties are encouraged to first contact each other and attempt to resolve the matter through communication.

Where an agreement cannot be reached, the matter may be addressed through the appropriate legal or dispute-resolution process available under the laws of Bangladesh.

Changes to Terms and Conditions

Antique Bloom may update these Terms and Conditions from time to time to reflect changes in its services, business practices, technology, or legal requirements.

Updated terms will be published on the website. Continued use of the website after the updated terms are published indicates acceptance of the revised Terms and Conditions.

Contact Information

If you have questions, concerns, or complaints regarding these Terms and Conditions, orders, returns, payments, or other services, please contact the Antique Bloom Customer Care Team through the contact information provided on our website.

Final Provision

By accessing or using Antique Bloom's website, creating an account, or placing an order, you acknowledge that you have read and agreed to these Terms and Conditions.

These Terms and Conditions, together with the Antique Bloom Privacy Policy and applicable return, refund, and delivery policies, form the basis of the agreement between Antique Bloom and its customers.